New White Paper Highlights In-Store Marketing Technology Gap

An independent research report that interviewed 225 marketing leaders at multi-location retailers in the U.S. and Canada has highlighted a technology gap. It found that 97% of retailers want to use technology to manage in-store marketing, but only 14% use tools more comprehensively than email and spreadsheets.

Uncovering the Secrets of Successful In-store Marketers

The in-depth analysis report, conducted on behalf of Taylor Corporation and Colateral, Uncovering the Secrets of Successful In-Store Marketers, surfaces research conducted from interviews with 225 influential marketing leaders representing multi-store U.S. retail organisations in November 2022.

The report, published by Colateral, aims to highlight how successful in-store marketers adapt to recent economic and societal pressures, including the rising cost of living, the growth of e-commerce, and restrictions around 3rd party data, and provide a roadmap for professionals in similar roles can overcome the significant challenges facing them.

The report found that marketers need help adapting to recent changes in shopper behaviour, with 62% needing to distribute localised materials to every location daily. However, 76% of retailers highlighted that producing one round of materials takes a lot of time and effort.

76% of retailers say producing 1 round of marketing materials takes a lot of time and effort

Significant changes in physical retail create opportunity

Dorian Spackman, Colateral CEO, highlighted that “With physical retail still accounting for 80% of purchases, retailers must maintain control of their in-store marketing and promotions. This new research demonstrates that in-store marketing is at a point where it needs significant investment to keep up with the changing landscape.”

Additionally, the report found that less than 50% of retailers have a process to ensure proper installation of marketing materials at each location, and only 29% of retailers know how much of the marketing materials they produce are used versus not used.

Spackman continued, “Retail media networks are growing significantly, but retailers are already waking up to the significant opportunity of commercialising physical retail spaces similarly. However, this is almost impossible if retailers don’t have complete visibility of their spaces, including when they are occupied, by whom, and the performance of their campaigns.”

Technology is the solution favoured by most retailers, with 97% saying they would like to use technology to connect the shop floor to corporate headquarters. However, 86% said they rely on emails, spreadsheets, and docs to manage their in-store marketing materials.

97% of retailers want technology buy only 14% use it. Findings from Secrets of Successful In-store Marketers

97% of retailers want technology, but only 14% use it.

Inside the full report

In addition to the findings above, the report includes responses to 25 questions put to the surveyed audience and surfaces the following findings:

The two most significant pain points when managing in-store promotion materials are (1) Communication between store managers and corporate (64%) and (2) Different stores needing different materials (59%).
85% of retailers provide guides to store managers to implement materials, but only 48% have a process for ensuring materials are implemented correctly, and 29% know when materials are used versus not used.
95% of retailers have a process for managing and approving artwork. However, 76% of retailers say it takes a lot or an extreme amount of time and effort to produce one round of marketing materials, and 72% of retailers must distribute campaigns at least weekly.